Who We Are
The best service is barely noticed but always remembered.
All it takes is one bad experience. A missed or misunderstood customer interaction is like serving someone the wrong order. Even when you fix it, it’s hard to gain back trust. Ultimately, you want satisfied customers who come back for more and share their positive experience with others through word-of-mouth and five-star reviews.
What would it mean to your business if customers were as delighted about how they get their food as they are about your food itself?
SimpleVoIP is an Internet-based communications system that can handle any sized order. We clear the table of any concerns you might have regarding your phone system, with the quality, system reliability, and a feature set that you need to be successful, at a cost that doesn’t cause you indigestion.
Satisfy Your Customers’ Appetite For Connection
By necessity or choice, everyone’s using new tools like web ordering, text messaging and GPS to order and pick up their food.
SimpleVoIP has more than 40 great features, including three unique, must-have features that make communications between you and customers as smooth and simple as possible.
No need for multiple lines. No more busy signals. No more “Hold, please.” No more wasting time on one line providing directions and hours over and over again.
- Professional, fully customizable recorded greeting and call routing system.
- Unlimited menu options (e.g. press 1 to place an order; press 2 for today’s specials; press 3 for directions; etc.)
- Every call routed to the right people, in the right places, in the right amount of time.
- Custom ring groups.
- Automated, outbound SMS text messages to customers requesting information.
WHAT IS AN AUTO ATTENDANT?
Caller dials into your
Incoming calls are answered by your pre-recorded greeting.
Auto Attendent presents caller with the menu of available call
Caller select from the menu and is routed to the correct person.
Curbside Pick-Up App
Curbside pickup is not going away. SimpleVoIP’s custom-built app enables simple, two-way curbside texting capabilities using your main number.
- Customer arrives at curbside and sends text message to restaurant (e.g. spot #, car make/model, etc.)
- Restaurant staff alerted audibly and visually to ensure rapid response.
- Restaurant staff sends quick, customized, pre-programmed response (e.g. “we’re on our way out.”)
- All communications are logged.
Simple VoIP Mobile App
“Answer calls, send and receive text messages and check your voicemail from anywhere”
- Lets you answer calls, send texts and read transcribed voicemails from wherever you are.
- iOS and Android compatible
Other great features include: Caller ID with name; eFax; an intercom paging system; and professional on-hold music or custom recorded messaging.
SimpleVoIP also optimizes your network and provide onsite installation and support.